What
can I use shared web hosting for?
Shared web hosting (also just
called ‘web hosting’) is web space which you can use to host your
website, online applications and
files.
A few typical uses include:
-
Hosting a company website
-
Providing a support site for existing business customers
-
Creating a personal homepage or portfolio website
If
you expect your website to be very complex or receive very high
traffic, you may wish to consider a dedicated server instead.
If
you want to resell our hosting services to other people, please
see our reseller hosting packages.
Is
there a minimum contract?
There
is no minimum contract period for any of our shared hosting
packages, although it can work out cheaper to buy annually.
Additionally,
we offer a 7-day money back guarantee. This allows you to cancel
your web hosting service within the first 7 days and
claim
all your money back.
Our
sales team is ready to answer your queries on 01520 789 97 50. We
are open 8am - 8pm Monday – Friday, and 9am – 5.30pm
on
Saturdays.
If
you have a shared web hosting support question, you can contact us
24/7
Ticket Help. We are open every
single day of the year.
Can
I buy a domain name to use with my web hosting?
Yes.
You will be given the option of registering a domain name when you
purchase a hosting solution from our website.
You
can also register domain names separately, either using our domain
name check or through your control panel.
I
already own a domain. Can I use it with my web hosting?
Yes.
You can transfer domain names across to GobiHost and then use our
web hosting control panel to manage them.
Alternatively,
if your domain name supplier allows it, you can use their services
to point your domain at your GobiHost hosting.
How
many domain names can I use with my web hosting?
There
is no limit on the number of domains you can use with our web
hosting service. You can control an unlimited number of
domains
through your control panel.
How
long will it take to set my web hosting package up?
We
usually set your web hosting up straight away. It can take up to
another 48 hours for your domain name to start working with your
web
hosting. This is because the domain name changes have to propagate
across the internet.
Can
you help me move my website across from another provider?
Our
support team can offer advice and assistance should you run into
problems transferring your site to our web hosting.
However,
we do not offer a transfer service, so you will have to move the
site over yourself. If problems are caused by your existing
hosting
supplier's systems then please contact them for advice.
What
security measures do you take?
All
our servers are housed in secure datacentres The hardware is
fully protected from physical threats like as fire, floods and
theft.
We
maintain a stock of spare hardware so we can replace failed
equipment quickly. In practice, the multiple levels of redundancy
built
into our systems mean that we are likely to replace failed
hardware with no interruption to your service.
We
also perform regular backups of all data on our servers. However,
we recommend you keep copies of important data as well.
Streaming
video and audio usually requires a dedicated streaming server. It
is simply not possible for us to provide this facility from a
shared hosting service and maintain adequate performance levels.
If
you need to stream media, one of our other products will probably
be better suited to your needs. Please contact our sales team
on
01520 789 97 50 to discuss your requirements.
Can
I install my own applications?
Because
our web hosting is built on a shared platform (several users share
each server), we do not offer root or administrator level
access
to install your own software.
If
you need to use a particular piece of software and have not yet
purchased a web hosting package, please contact our sales team
on
01520 789 97 50.
If
you are an existing customer looking to use a specific application,
please contact our support department on
Ticket Help. We may
be
able to accommodate you.
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